How do you inflate the bouncy castle when you have delivered it, will I be able to put it down?
Our bouncy castles are inflated using electric fan blowers. They are simply plugged into a suitable socket in your house or out building. We supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).
What kind of access do you need when you deliver the castle?
The castles are wheeled in to position using a sack trolley. The rolled up bouncy castle on the trolley is about the size of a wheelie bin, therefore we will need a standard size path and standard size doorways to get the castle in to your venue. If you have a lot of steps or a tight entrance way, please let us know so that we can arrange alternative access if required.
Can the bouncy castles go indoors?
Yes, all our bouncy castles are suitable for indoor use. Just remember to check the height to the ceiling and the height of the bouncy castle. The ceiling must be higher than the height of the castle booked. Heights of all our castles are on our website.
Are you fully insured if anyone gets injured and who's to blame?
We carry £5 million worth of public liability cover, however as per our terms and conditions we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and its use and therefore should anything happen you are liable to a claim as the hirer. Safety is and always will be our first priority.
Do you charge for cancellation, what happens if it rains?
In most cases we don't charge a cancellation charge, so long as you give us some notice so that we can hire the castle out to somebody else. If you give us no or very little notice (other than for bad weather) then you may be liable to a charge.
Are your units safe and will you teach me how to have a safe day of fun?
Yes, unlike other operators all our bouncy castles are PIPA safety certified, meaning that that have been engineered and tested to the highest possible safety standards according to Health and Safety executive guidelines. We also provide a full set of safety instructions when we set up which include guidelines like the maximum number of users on the bouncy castle at one time, maximum age etc.